Frequently Asked Questions

ABOUT US

We are a family owned Farming and Firewood business based in Durham. We supply Firewood & Hardwood Logs to homes, farm shops, local stores & big garden centres and hotels across the North East. With a large customer base we are now able to supply over 300 tonnes of logs a year, we owe this success to the quality of the logs we source..

FAQ

What is our address?
New Ivesley Farm
Waterhouses
Durham
DH79HQ

IMPORTANT! Please do not come to the address as we do not do collections, we are a delivery company only

What payments do we accept?
As well as ordering via our website, you can use various methods of payment as detailed below:

Paypal
Paypal (Credit Card)
Cheque *
Cash

* Cheques made out to H Sedgewick.

If you wish to pay with on-line banking please email us for our account details.

What species are the wood?
Our Hardwoods are generally Ash, Beech, Sycamore and Oak, Chestnut, Elm, and Birch. Our Softwood species are generally spruce, douglas fir, and larch.

How do I light my fire?
Start with newspaper, crumple several pieces and put into the middle of your stove/open fire, place small pieces of kindling (make sure they are very dry) on top of the paper, you can use firelighters if you like but you should not need to if you are using quality kindling. Set fire to the newspaper, once the kindling is well alight gently place on larger pieces of wood/kindling preferably softwood, when the fire is going nicely and all the bits of wood are alight place on some larger pieces of wood.
Another way to light your fire is to simply use firelighters and kindling, place your firelighters in your grate, criss cross your kindling on top, light your firelighters and away you go! As long as your kindling dry you should not have any problems.

Can I specify a time?
Usually we can deliver late morning or afternoon, however if a specific time is required just let us know and we will do all we can to meet it.

What size are the Logs, diameter etc?
Logs in our bags are approx 9" long and are split into manageable pieces.

How many Logs in a bag & how long would a bag last?
On Average there are between 60 to 70 logs in a bag, there are lot of factors when it comes to how long a bag will last, but 1 bag should last you on average we would say between 1 to 2 weeks.

How many Barrow Bags are in a Trailer?
Full trailer load about 16 bags

Why should I burn logs?
Burning logs is more environmentally friendly than burning other fossil fuels such as coal, oil or natural gas. Burning logs does release CO2 into the atmosphere. However, if a tree is re-planted the same amount of CO2 will be absorbed as the new tree grows, meaning the burning of logs is carbon neutral.

What are the benefits of burning kiln dried logs?
Kiln dried logs contain less moisture than seasoned logs, provide a greater heat output and in a more efficient manner. This is due to less energy being needed to burn off the residual moisture within the log and as a result the heat generated is not wasted by escaping up the chimney. Therefore, the heat output off kiln dried logs is greater and more efficient than logs with a higher moisture content.

The kiln dried logs Durham Logs supply have been dried to a moisture content of below 20%. In comparison, seasoned logs have a moisture level of between 25-35%, any logs with a moisture content over 35% are classified as wet logs.

To preserve the low moisture levels all of the logs supplied by Durham Logs are stored undercover out of reach of the elements.

You should be aware that moisture readings can vary depending on the point on which you take the moisture reading.

What happens if kiln dried logs are exposed to rain showers or standing water?
Exposure to a rain shower following delivery will not make kiln dried log a wet log. However, prolonged exposure and to rain showers or leaving the logs standing/immersed in water will have an adverse effect on the moisture content raising the moisture content to levels comparable with seasoned or wet logs.

Immediately following delivery it is recommended that logs are stored undercover in dry surroundings. If delivery is to be made when you are not at home, we suggest that you either make suitable provision to protect the delivery from the elements or inform Durham Logs if you have left sheets or tarpaulins at the delivery address to protect the logs.

What is your Shipping and returns policy?
Please see our Shipping and Returns page here

Questions or Feedback
The Durham Logs personnel will happily any answer questions you have about logs.

Should you not be satisfied with the product supplied, we request that you inform us within 48 hours of receiving the delivery, either by telephone or the contact form on this website.

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